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PT Indonusa Telemedia (TelkomVision) - CRM Manager, Contact Center Manager, Legal Manager

Written By JobsCDC on 17.6.11 | 7:38 PM


TelkomVision / investor.co.id
PT Indonusa Telemedia (TelkomVision) is a subscription-based direct broadcast satellite (DBS) or direct-to-home satellite television and cable television provider service initially in Indonesia. It is member of TELKOM Group. TelkomVision as a national private company engaged in pay-TV broadcasting services with a licensed provider-based cable and satellite broadcasts. For coverage of cable-based services are now scattered in several cities in Indonesia like Jakarta, Bandung, Semarang, Surabaya, Denpasar, and several other large cities. For satellite-based or DTH (Direct to Home) broadcasting coverage reaches all parts of Indonesia that were covered in Telkom-1 satellite network.

We are a fast growing Pay TV company in Indonesia, seeking for highly innovative candidates to fill in our vacant positions as:

CRM Manager

  • Identify and execute loyalty strategies based on corporate goals to maximize conversion, sales and revenue .
  • Oversee Loyalty Program execution for new/existing customers.
  • Manage the day to day activities of loyalty program
  • Data mining analysis for existing customers.
  • Ensure validation of customer data.
  • Create retention program related with churn rate target
  • Minimum S1 in any discipline from reputable University
  • 3 years experience in Loyalty and Retention Program Management.
  • Proven track record managing marketing programs in offline/online loyalty marketing.  
  • Strong communication, project management, time management, and analytical skills
  • Working knowledge of Microsoft Word, Excel, PowerPoint
Contact Center Manager

  • Manages day to day activities within the call center operation, walk in center, e-channel.
  • Plays a lead role in the support team
  • Ability to review, analyze, interpret reports and performance statistics
  • Able to communicate directly and well with both internal and external clients and management
  • Strong planning, time management and organizational skills
  • Knowledge of reporting methodology, principles and procedures
  • Establish standards of performance for the staff to achieve performance standards
  • Support marketing and sales activities
  • Minimum S1 in any discipline from reputable University
  • Min. 5 years experiences in call center or walk in center
  • Speak and write English fluently
  • Skill in the use of computer and related software, including a working knowledge of Microsoft Excel and other Office applications
  • Excellent communication skills, both verbal and written
  • Excellent leadership and having strong managerial skill
  • Customer oriented
  • Able to establish and maintain good relations with co-workers and department heads
  • Able to work comfortably with and assist a wide range of individuals in a variety of situations
  • Display a high level of professionalism, integrity, and maturity
  • Willing to work in long hours
Legal Manager

  • Give independent and professional legal and compliance advice for Pay TV business;
  • Providing legal opinion, review and drafting.
  • Handling Overall Legal Affairs pertaining to company, and projects business activity
  • Ensuring that all legal issues for corporate action are covered and fulfilled
  • Ensuring efficient corporate documents handling and legal processing.
  • Identifying new and emerging legal and regulatory issues that may affect to the company
  • Develops and modifies policies and procedures to conform to legal regulatory and network firm requirements include drafting and negotiating commercial agreements.
  • Preparing and evaluating legal implications for any corporate actions.
  • Prospective candidates must have minimum S1 degree in business law,
  • Minimum 7-year of experiences, of which 3-5 years on manager level.
  • Knowledge of PayTV/boadcasting related laws and legislation, regulatory & compliance, and understanding the commercial impact of Legal advice and Compliance Policies.
  • Strong exposure and sound knowledge in handling corporate legal matters and contracts
  • Strong interpersonal, communication and negotiation skills
  • Good command of English written & spoken
  • Relevant professional qualifications
All applications will be treated in the strictest of confidence. If you meet the qualifications above, please submit your curriculum vitae and sent to email below. Please note that ONLY qualified candidates will be contacted.

Notes :
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