Hi guest ,  welcome to JOBSCDC.com  |  

PT Acer Indonesia - Acer Customer Service Center Supervisor

Written By JobsCDC on 25.11.10 | 12:18 PM


Acer, a global PC Vendor, has a vision of breaking the barriers between human and technology. We're looking for Acer warriors as part of the No.1 team, high-skilled and experienced with breakthrough vision to invade the market. The warriors that we seek, shall fill out the following position:

Acer Customer Service Center Supervisor

  • Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
  • Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
  • Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
  • Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
  • Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
  • Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
  • Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
  • Maximum 32 years old
  • Minimum 5 years working experience in supervisory level
  • Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Strong understanding of available and emerging technologies is essential
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to : hrd@acer.co.id

Notes :
JobsCDC.com now available on android device. Download now on Google Play here. Please be aware of recruitment fraud. The entire stage of this selection process is free of charge. PT Acer Indonesia - Acer Customer Service Center Supervisor will never ask for fees or upfront payments for any purposes during the recruitment process such as transportation and accommodation.

Related Jobs :

Share this article on :
Business Blogs My Zimbio Business Top Blogs