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Yahoo! Southeast Asia Pte Ltd

Written By JobsCDC on 16.4.10 | 10:32 PM


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Community Manager, Answers & Groups

Summary of Role
The Community Manager (Indonesia) will be reporting to the Senior Community Manager of Yahoo! Southeast Asia and will be tasked with building and nurturing strong and healthy Communities for Yahoo! Community Products in Indonesia.

He or she will work with relevant team members to manage the community, ensuring that it is healthy, engaged, and feels connected to Yahoo!. He or she will cultivate a relationship with power users and Groups moderators through relevant initiatives.

He or she will foster strong relationships with key product teams and with the Customer Care team. He or she will be an advocate of Yahoo! Answers and Groups within the Yahoo! Network, ensuring that cross-promotional opportunities are optimized.

In this role, the Community Manager will also work closely with the Global Product Operations Manager based in London to make sure that community feedback is being heard and reflected in our product roadmaps and in our user communications.

We are looking for an individual passionate about online Communities with outstanding inter-personal skills, a customer-focused and results-driven approach. An individual who can achieve tangible results in that role, namely to continuously grow our Community, nurture its health and engagement and generally maximize Yahoo! Answers and Groups opportunity in Indonesia.

  • Be an advocate for the Community within Yahoo! making sure that community feedback is heard, and that product roadmaps and user communications reflect our users’ needs. Represent Yahoo! to the Community.
  • Foster community health and engagement through community moderation and other relevant short and long term initiatives to ensure that our community is healthy, satisfied and feels connected to Yahoo!. Enforce abuse policies where required.
  • Set and maintain the overall tone of voice and guidelines for Yahoo! Answers Community Management
  • Cultivate relationships with key “power” users and Groups moderators and respond to inquiries from our top users on a timely basis, addressing any concerns that are raised by these users.
Customer care
  • Foster strong relations with Customer Care representatives, ensuring that they meet service levels, and make accurate decisions (via calibration sessions).
  • Be the go-to expert for any product-related questions Customer Care representatives may have.
  • Own a number of in-product editorial positions in your market, including the Yahoo! Answers blog, the Best of Answers and Best of Groups modules.
  • Own, edit and write the Answers newsletter for your market if relevant.
Product Maintenance & Development
  • Provide user feedback to the product team and be the voice of the community during product development.
  • Provide local QA support and translations during product launches.
Network Integration
  • Ensure strong and optimized relationships with key Yahoo! Business Units like Editorial, Marketing and PR to maximize exposure of Yahoo! Answers and Groups on the network.
Manage the Knowledge Partnership program for Yahoo! Answers in your market, providing support to existing partners, surfacing their content through editorial position and assisting in the set up and training of new partners where relevant.

  • Provide expert advice to Sales where relevant to ensure Sales partnerships are optimized.
  • Assist Sales in setting up sponsorships for Yahoo! Answers and Groups in your market
  • Contribute to and sign-off Answers PR communications where relevant.
  • Proactively reach out to PR to drive possible opportunities (users spotlight, Answers contextual support, etc.).
  • Strong communication and presentation skills, this includes a strong command of written and spoken English and Bahasa Indonesia,
  • Strong grasp of general knowledge, current affairs and pop culture, and in-depth knowledge of Indonesia.
  • Experience with Internet-based community services and applications as such as social networking, blog communities, forums, and message boards.
  • Experience with customer acquisition strategies and consumer marketing and competitive analysis.
  • Strong interest in fostering relationships and getting people together.
  • Able to work with diverse teams of people from different cultures
  • 2-5 years of product management/community administration experience.
  • Bachelor’s degree.
Yahoo! Inc. is an equal opportunity employer.
If you're keen to explore this very special opportunity with Yahoo!, please submit your resume as a Word document to: sea-jobs@yahoo-inc.com.

Notes :
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