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PT Natrindo Telepon Seluler, as the holder of registered trademark of AXIS, is a national GSM and 3G cellular service provider in Indonesia, offering innovative and affordable wireless communications services within its service areas. The company began operations in Java and Sumatra, and is rapidly expanding its 2G and 3G networks to major market and population centers throughout the archipelago.We are a progressive and dynamic mobile services operator seeking to expand aggressively in Indonesia. We invite highly talented, dedicated and passionate professionals to be part of a very dynamic and challenging environment :VAS IN Fault Management Manager
Responsibilities:
- To establish Trouble Ticket Escalation Business Process
- To improve the Trouble Ticket Escalation Business Process to be inline with NTS organization and requirement periodically
- To coordinate with Project Management Office for SOP formalization and socializations
- To supervise and to coordinate MS Provider for Fault Management and Trouble Ticket handling
- To manage the escalation of complaint / problem reported by related department and customer care
- To ensure upkeep of the Technical Manuals/ documentation and ensure pr
- SLA monitoring of Leased Line Providers
- Coordination with Planning team, Rollout team & Manage Service team for the documentation of Leased Line connectivity etc.
- Contract Management on Leased Line etc
- Test calls as per process
- Verification of Invoice received from Leased
- Network Operation Central Report Server Administration
- Network Operation Intranet portal administration
- To ensure proper co-ordination with teams & ensure escalation as per procedures.
- To conduct regular meeting to share the information within the team and to track the progress of work plan
- Periodic update to reporting Manager on Key learning's and suggestions for network performance improvement
- minimum Bachelor (S1) degree in Telecommunication and Informatical Engineering
- A minimum 5 years working experiences in similar field
- Have a good experience in IN, RBT and VAS
- Have a good knowledge of Administration of Solaris and Unix
- Have an experience with Huawei product portfolio
- Have the capability to handle critical problems related to IN RBT system
- Good understanding of KPIs, Formulas and Counters and also Matching
- counters/formulas in multi vendor scenario
- Experienced in Database Management, Publishing reports, Network quality Monitoring
- Have a good skill of using Test equipment
- Able to speak and write in English
- Have a good reporting skill
join@axisworld.co.id
Please put your job title in subject of your email
example: VAS IN FM Manager
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