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The all new Mandarin Oriental, Jakarta, will reopen in 2009 and reposition the property as the city’s most luxurious and contemporary hotel. Located in the heart of the city, the hotel will be an oasis of 21st century luxury with 272 spacious guest rooms, a variety of exciting new restaurant and bar concepts which will be the meeting place of choice for hotel guests and the local community, and completely redesigned meeting and banqueting facilities to provide the best venues for society events.With a new contemporary design, Mandarin Oriental hospitality and an unbeatable location, Mandarin Oriental, Jakarta will remain a much loved icon and the choice of address for guests and local residents.
Secretary to Executive Housekeeper
Job Description
- Reports directly to the Executive Housekeeper.
- Provides administrative support to the Executive Housekeeper and flexibility to assist all Housekeeping departments as needed to ensure a smooth running of the Housekeeping Department.
- Answers telephones, sends faxes and composes all types of business correspondence.
- Maintains the Executive Housekeeper’s calendar and all appointments.
- Takes the minutes of all meetings that the Executive Housekeeper requests and maintains follow up and follow through with the necessary updates.
- Maintains the office correspondence in a proper and sequential order at all times.
- Prepares presentations and other documentations required for the Housekeeping Department.
- Orders and controls office supplies when necessary.
- Coordinates with all colleagues to ensure an efficient flow of communication to and from the administration office.
- High School Diploma or Equivalent.
- Two year degree or Apprenticeship.
- Minimum of 5 years in the luxury hotel industry.
- Minimum of 2 years experience as a Secretary/Administration Assistant.
- Familiar with Hotel Housekeeping Operation.
- Possess a friendly, energized and outgoing personality.
- Prioritization skills necessary to meet deadlines.
- Strong Team Player.
- Able to work concentrated and effective under pressure.
- Must possess ability to coordinate with multiple tasks.
- Computer literacy.
- Excellent English and Indonesian communication skills both written/verbal.
- Must have the ability to take minutes/dictation.
- Excellent organizational skills.
- Ability to maintain a high degree of confidentiality.
- Requires high levels of interaction with all colleagues.
- Possess high degree of stamina, agility and flexibility.
- Excellent overall proactive communication skills.
- Outgoing and enthusiastic personality.
Quality Controller/Rooms
Job Descriptions:
- To assist the Executive Housekeeper in all aspects of quality control of all Rooms and Public Areas.
- To provide training, supervisory guidance and support to all Room Attendants and outsourced attendants to ensure that they perform their duties effectively at all times.
- Assist in implementing all international Mandarin Oriental Hotel Group policies & procedures.
- Train all colleagues and outsourced colleagues to the highest standards.
- Ensure correct usage and maintenance of all equipment.
- Proactive communication with his/her colleagues and the management.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Mandarin Oriental Hotel Group Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- To conduct departmental orientation for all new colleagues.
- To liaise with the Training Manager on departmental learning and development needs.
- Must possess minimum 3 years experience in managing an international, luxury Hotel Rooms facility.
- Minimum Diploma hotel/hospitality college.
- Knowledge of technique and skills required for a modern housekeeping operation .
- Excellent training and development skills.
- Possess high degree of stamina, agility and flexibility.
- Be a self-motivator and motivator of others.
- Be thoroughly familiar with the safety features of each equipment and responsible for the work place safety.
- Strong leadership and team player with good interpersonal relationship.
- Excellent administration and planning skills.
- Knowledge of chemical control and usage.
- Knowledge of utility management.
- Knowledge of controlling all consumable needs.
- Computer literate in Word and Excel.
- Proficient in written and spoken Indonesia and English.
- Possess a friendly, energized and outgoing personality.
- Very strong attention to detail.
Linen & Uniform Supervisor
Job Descriptions:
- To assist the Executive Housekeeper in all aspects of quality control in the Linen and Uniform Department.
- To provide training, supervisory guidance and support to all Linen and Uniform Attendants and outsourced attendants to ensure that they perform their duties effectively at all times.
- Assist in implementing all international Mandarin Oriental Hotel Group policies & procedures.
- Train all colleagues and outsourced colleagues to the highest standards.
- Ensure correct usage and maintenance of all equipment.
- Proactive communication with his/her colleagues and the management.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Mandarin Oriental Hotel Group Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- To conduct departmental orientation for all new colleagues.
- To liaise with the Training Manager on departmental learning and development needs.
- Must possess minimum 3 years experience in managing an international, luxury Hotel Linen & Uniform facility.
- Minimum Diploma hotel/hospitality college.
- Knowledge of technique and skills required for a modern housekeeping operation .
- Excellent training and development skills.
- Possess high degree of stamina, agility and flexibility.
- Be a self-motivator and motivator of others.
- Be thoroughly familiar with the safety features of each equipment and responsible for the work place safety.
- Strong leadership and team player with good interpersonal relationship.
- Excellent administration and planning skills.
- Knowledge of chemical control and usage.
- Knowledge of utility management.
- Knowledge of controlling all consumable needs.
- Computer literate in Word and Excel.
- Proficient in written and spoken Indonesia and English.
- Possess a friendly, energized and outgoing personality.
- Very strong attention to detail.
Air Condition Foreman
Duties and Responsibilities
- To maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.
- To adhere at all times to the Mandarin Oriental Hotel Group international Policies & Procedures, Fire Life Health Safety & Security and HACCP Standards.
- To ensure that Air Conditioning & Refrigeration Services within the Hotel are maintained in a safe and reliable condition.
- To proactively assist the Engineering Team when there is a need.
- To perform Emergency Response Team duties as required.
- To be courteous, professional and service orientated when dealing with Guest and colleagues.
- To communicate proactively with all colleagues.
- To carry out all tasks in accordance with The Mandarin Oriental, Jakarta planned Maintenance Program.
- To familiarize him-/herself with the technical details of all Plant and Services relating to the Hotel.
- To maintain, repair, check and record equipment relating to:
- Plant Rooms
- Air Conditioning Equipment
- Refrigeration Equipment
- Heating Plant
- Kitchen Equipment
- Filters (air & water)
- Ice Making Equipment
- Ventilation Systems
- Controls
- Motors & Pumps
- To ensure all log books and records are kept up to date.
- To assist actively in Energy Conservation and Control.
- To ensures that Mandarin Oriental Hotel Group Legendary Quality Experience Standards are fully maintained throughout his/her shift and exceed our guests' expectations.
- Diploma in Electrical Engineering or Trade Certificate in Air-conditioning & Refrigeration.
- At least 4 years of working experience in Building services of high rise building.
- Proficient in written and spoken Indonesia and English.
- Ability to work well in a team environment.
- Must be able to read and interpret diagrams/drawings.
- Some working knowledge of M&E work should be added advantage.
- Must possess a good knowledge of BMS (Building Management Systems) and associated equipment.
- Must possess a good knowledge of computer programs such as Microsoft DOS, Office, Windows, Outlook, Access etc.
- Be courteous, professional and service orientated when dealing with Guests and colleagues.
- Possess a friendly, energized and outgoing personality.
mojkt-apply@mohg.com
Due to high volume of applicants received, incomplete documents will not be processed. Only short listed candidates will be contacted.
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