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Mandarin Oriental Jakarta, will reopen in 2009 and reposition the property as the city’s most luxurious and contemporary hotel. Located in the heart of the city, the hotel will be an oasis of 21st century luxury with 272 spacious guest rooms, a variety of exciting new restaurant and bar concepts which will be the meeting place of choice for hotel guests and the local community, and completely redesigned meeting and banqueting facilities to provide the best venues for society events. With a new contemporary design, Mandarin Oriental hospitality and an unbeatable location, Mandarin Oriental, Jakarta will remain a much loved icon and the choice of address for guests and local residents.Quality Controller/Linen & Uniform
Job Descriptions:
- To assist the Executive Housekeeper in all aspects of quality control in the Linen and Uniform Department.
- To provide training, supervisory guidance and support to all Linen and Uniform Attendants and outsourced attendants to ensure that they perform their duties effectively at all times.
- Assist in implementing all international Mandarin Oriental Hotel Group policies & procedures.
- Train all colleagues and outsourced colleagues to the highest standards.
- Ensure correct usage and maintenance of all equipment.
- Proactive communication with his/her colleagues and the management.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Mandarin Oriental Hotel Group Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- To conduct departmental orientation for all new colleagues.
- To liaise with the Training Manager on departmental learning and development needs.
- Must possess minimum 3 years experience in managing an international, luxury Hotel Linen & Uniform facility.
- Minimum Diploma hotel/hospitality college.
- Knowledge of technique and skills required for a modern housekeeping operation .
- Excellent training and development skills.
- Possess high degree of stamina, agility and flexibility.
- Be a self-motivator and motivator of others.
- Be thoroughly familiar with the safety features of each equipment and responsible for the work place safety.
- Strong leadership and team player with good interpersonal relationship.
- Excellent administration and planning skills.
- Knowledge of chemical control and usage.
- Knowledge of utility management.
- Knowledge of controlling all consumable needs.
- Computer literate in Word and Excel.
- Proficient in written and spoken Indonesia and English.
- Possess a friendly, energized and outgoing personality.
- Very strong attention to detail.
Quality Controller/Rooms
Job Descriptions:
- To assist the Executive Housekeeper in all aspects of quality control of all Rooms and Public Areas.
- To provide training, supervisory guidance and support to all Room Attendants and outsourced attendants to ensure that they perform their duties effectively at all times.
- Assist in implementing all international Mandarin Oriental Hotel Group policies & procedures.
- Train all colleagues and outsourced colleagues to the highest standards.
- Ensure correct usage and maintenance of all equipment.
- Proactive communication with his/her colleagues and the management.
- To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Mandarin Oriental Hotel Group Legendary Quality Experience (LQE).
- Promote and recognize opportunities to provide guest service above and beyond all expectation.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times.
- To conduct departmental orientation for all new colleagues.
- To liaise with the Training Manager on departmental learning and development needs.
- Must possess minimum 3 years experience in managing an international, luxury Hotel Rooms facility.
- Minimum Diploma hotel/hospitality college.
- Knowledge of technique and skills required for a modern housekeeping operation .
- Excellent training and development skills.
- Possess high degree of stamina, agility and flexibility.
- Be a self-motivator and motivator of others.
- Be thoroughly familiar with the safety features of each equipment and responsible for the work place safety.
- Strong leadership and team player with good interpersonal relationship.
- Excellent administration and planning skills.
- Knowledge of chemical control and usage.
- Knowledge of utility management.
- Knowledge of controlling all consumable needs.
- Computer literate in Word and Excel.
- Proficient in written and spoken Indonesia and English.
- Possess a friendly, energized and outgoing personality.
- Very strong attention to detail.
recent photograph and salary expected to the following email:
mojkt-apply@mohg.com
Due to high volume of applicants received, incomplete documents will not be processed. Only short listed candidates will be contacted.
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