Acer, a global PC Vendor, has a vision of breaking the barriers between human and technology. We're looking for Acer warriors as part of the No.1 team, high-skilled and experienced with breakthrough vision to invade the market. The warriors that we seek, shall fill out the following position:Acer Customer Service Center Supervisor
Responsibilities:
- Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
- Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
- Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
- Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
- Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
- Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
- Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
- Maximum 32 years old
- Minimum 5 years working experience in supervisory level
- Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential