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Building on a rich history of over 150 years and present in 45 countries across the globe, Consumer Banking has a strong track record and deep understanding of fast-growing markets across Asia, Africa and the Middle East.We offer innovative products and services to meet the needs of Private, Premium, Small and Medium Enterprises (SME) and Personal customers through lending, wealth management, protection and transactional services. A customer-focused approach enables deeper understanding of customers’ evolving needs.
We are looking for the next innovators and leaders of Consumer Banking; a business that undergoes ongoing change to keep pace with customer needs and expectations. We want creative thinkers who use their imagination to lead this change. But with that we need individuals who are also brilliant at building and maintaining relationships, skilled at understanding the importance of detail in a wider context and have a natural commercial acumen.
If that sounds like you, Consumer Banking is where you’ll flourish.
Master’s Students – Consumer Banking International Graduate Programme
(Malaysia - Singapore - Thailand - Indonesia)
Programme overview
For Consumer Banking Graduates, the programme consists of 4 standard rotations:
Rotation 1 - Branch Operations (4 months). This will include gaining an understanding of:
- The collaboration between the branch and operations
- How to continuously improve productivity, quality and customer service
- The process design of operations activities to ensure efficiency and maximization of resources
- How MIS is used in the decision making process for the Consumer Business
- Key drivers of portfolio management and how to monitor trends by MOB
- Key indicators of portfolio management and how they can be used in identifying trends and key risk indicators
- Which features and benefits of the products make them effective for different customers
- Customer-centric product development at a specific stage of the development process
- Rotation 4: Customer Facing Role (9-12 months). This rotation will allow you to experience Consumer Banking in a customer-facing capacity. This will include gaining an understanding of:
- The best ways to build relationships with customers
- What makes customer facing staff successful, how they are measured and their challenges
- Meeting the needs of different customers in a particular segment through product bundling or cross selling
You will have the opportunity to complete a rotation in one of our Head Office locations. To add even more competition to an already ambitious group, this opportunity is only given to the top 10-20% of our Consumer Banking IG’s - so be one of them, impress us and show us that you’re truly ready for an international career.
The academic training
We heavily invest and take your career seriously and have developed two academic training programmes to support your understanding of all areas of Consumer Banking. Phase 1 takes place immediately after the International Induction Programme in Year 1 and Phase 2 at the end of Year 1 and last one week each.
The content for each programme changes each year, to keep pace with the year’s challenges and strategy. For example the 2009 Phase 2 programme took the format of a giant ‘Innovation Lab’ where teams of IG’s competed to design from end-to-end the best product that solved financial needs for a very particular segment of customer.
However a typical programme consists of the following elements:
- Extensive interaction and networking with senior members of Consumer Banking
- Technical workshops facilitated by subject matter experts or Global Trainers (topics have included risk simulation, process re-engineering, and product development for example)
- Interactive talks with our Group Head of Strategy and other experts on the future of banking, the economy and critical global trends
Entry requirements
- You’ll require a Master’s degree to be accepted to this programme.
Malaysia - Thailand - Pakistan - Singapore - Indonesia
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