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PT Acer Indonesia - Acer Customer Service Center Supervisor

Written By JobsCDC on 25.11.10 | 12:18 PM

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Acer, a global PC Vendor, has a vision of breaking the barriers between human and technology. We're looking for Acer warriors as part of the No.1 team, high-skilled and experienced with breakthrough vision to invade the market. The warriors that we seek, shall fill out the following position:

Acer Customer Service Center Supervisor

Responsibilities:
  • Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
  • Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
  • Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
  • Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
  • Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
  • Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.
Requirements:
  • Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
  • Maximum 32 years old
  • Minimum 5 years working experience in supervisory level
  • Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
  • Self motivation and initiative, combined with an analytical mind and logical/firm judgment
  • Good problem solving skills
  • Strong understanding of available and emerging technologies is essential
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to : hrd@acer.co.id


Notes :
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